Foire Aux Questions
Retrouvez les réponses aux questions les plus fréquentes sur nos produits, la livraison, les retours et le service client.
Delivery & Shipping
What are the delivery times?
What are the delivery times?
Metropolitan France: Delivery is free for all orders. Please allow 7 to 14 business days after your order has been confirmed.
Rest of Europe: Delivery costs are calculated automatically at checkout based on your destination country. Please allow 10 to 18 business days for delivery, depending on the country.
In all cases, you will receive a confirmation email with a tracking number as soon as your order is shipped.
How can I track my order?
How can I track my order?
As soon as your order is shipped, you will receive an email containing your tracking number. You can track your package at any time from our order tracking page . If you cannot find your confirmation email, please check your spam folder or contact our customer service.
Which countries do you deliver to?
Which countries do you deliver to?
We deliver throughout Europe ! This includes France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Poland, and many other European countries.
France: Free delivery on all orders.
Rest of Europe: Shipping costs are calculated at checkout based on your country. All taxes are included in the displayed price.
Our Products
Does the foundation really match my skin tone?
Does the foundation really match my skin tone?
Yes! Our Stick Foundation uses adaptive pigment technology that naturally adjusts to your skin tone. The formula melts into the skin and blends seamlessly with your natural complexion for a unified and radiant result, whatever your skin color. We recommend applying it in small dabs and blending for a flawless finish.
Is the lymphatic brush suitable for sensitive skin?
Is the lymphatic brush suitable for sensitive skin?
Absolutely. Our Lymphatic Brush is designed with ultra-soft bristles that are gentle enough for even the most sensitive skin. It delicately stimulates facial lymphatic circulation without irritating the epidermis. For very reactive skin, we recommend starting with light strokes and gradually increasing the pressure as needed for comfort.
Are the products tested on animals?
Are the products tested on animals?
No, never. All our products are certified vegan and cruelty-free . We do not test any of our products or ingredients on animals, and we work exclusively with suppliers who share this ethical commitment.
How to use the lymphatic brush
How to use the lymphatic brush
Use your Lymphatic Brush on clean, dry skin, preferably in the morning. Make gentle movements from the center of your face outwards , then from the top of your neck downwards, following the direction of lymphatic flow. A 2- to 3-minute ritual each day is enough to see the first results: a brighter complexion, less puffiness, and firmer skin.
Orders & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept all major secure payment methods: Credit/Debit Card (Visa, Mastercard, American Express), PayPal , Apple Pay , and Google Pay . All transactions are protected by SSL encryption to guarantee the security of your banking information.
Can I modify or cancel my order?
Can I modify or cancel my order?
Yes, provided you act quickly. If your order hasn't yet been shipped, contact our customer service as soon as possible and we'll do what's necessary to modify or cancel it. Once shipped, the order can no longer be modified, but you can return it upon receipt.
A product is out of stock, what should I do?
A product is out of stock, what should I do?
Our featured products are regularly restocked. If an item is temporarily unavailable, you can sign up for back-in-stock notifications directly on the product page. You will be notified by email as soon as the product is back in stock.
Returns & Refunds
What is your return policy?
What is your return policy?
You have 14 days after receiving your order to return a product. The item must be in its original condition, unused, and in its original packaging. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
How do I make a return?
How do I make a return?
To make a return, contact our customer service department , providing your order number and the reason for the return. Our team will then send you return instructions and the shipping address. We recommend using a trackable shipping method to ensure your package arrives safely.
When will I be reimbursed?
When will I be reimbursed?
The refund will be processed within 5 to 10 business days after we receive and verify your return. The amount will be credited to the payment method used for your order. You will receive a confirmation email as soon as the refund has been processed.
Warranty & Customer Service
Are my products guaranteed?
Are my products guaranteed?
Yes, all our products come with a 14-day warranty from the date of receipt. If you find a manufacturing defect or the product does not match its description, we will exchange it or provide a full refund. Contact us with a photo of the product and your order number.
How do I contact customer service?
How do I contact customer service?
Our team is here to help! You can contact us in several ways:
- Via our contact form
- By email to the address indicated on our contact page
We are committed to responding to all requests within 24 to 48 business hours .
I received a damaged product, what should I do?
I received a damaged product, what should I do?
We are sorry for this inconvenience. If you receive a damaged or defective product, please contact our customer service department immediately , attaching photos of the product and packaging . We will arrange a replacement or a full refund as quickly as possible, at no additional cost to you.
Our advice articles
Find our beauty guides and tips on the blog