Frequently Asked Questions

Find the answers to the most common questions about our products, delivery, returns and customer service.

Delivery & Shipping

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What are the delivery times?

Mainland France: Delivery is free on all orders. Allow between 7 and 14 working days after your order is confirmed.

Rest of Europe: Shipping costs are calculated automatically at checkout according to your destination country. Allow between 10 and 18 working days depending on the country.

Our products are shipped from our international logistics partners. In every case, you will receive a confirmation email with a tracking number as soon as your order ships.

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How do I track my order?

As soon as your order ships, you receive an email containing your tracking number. You can follow your parcel at any time from our order tracking page. If you cannot find your confirmation email, check your spam folder or contact our customer service team.

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Which countries do you ship to?

We deliver throughout Europe! That includes France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Poland and many other European countries.

France: Free delivery on all orders.
Rest of Europe: Shipping costs are calculated at checkout based on your country. All taxes are included in the displayed price.

Our Products

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Does the foundation really adapt to my skin tone?

Yes! Our Foundation Stick uses adaptive pigment technology that adjusts naturally to your skin tone. The formula melts into the skin and blends with your natural complexion for an even, luminous result, whatever your skin colour. We recommend applying it in small touches and blending it out for a flawless finish.

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Is the lymphatic brush suitable for sensitive skin?

Absolutely. Our Lymphatic Brush is designed with ultra-soft bristles that respect even the most sensitive skin. It gently stimulates facial lymphatic circulation without irritating the epidermis. For very reactive skin, we recommend starting with light movements and gradually increasing the pressure to suit your comfort.

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Are the products tested on animals?

No, never. All our products are certified vegan and cruelty-free. We never test any of our products or ingredients on animals, and we work exclusively with suppliers who share that ethical commitment.

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How do I use the lymphatic brush?

Use your Lymphatic Brush on clean, dry skin, preferably in the morning. Make gentle movements from the centre of the face outwards, then from the top of the neck downwards, following the direction of lymphatic circulation. A 2 to 3 minute ritual each day is enough to see the first results: a brighter complexion, less puffy features and firmer skin.

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Why is the packaging I received different from the photos?

Our suppliers may change their product packaging at any time (improvements, compliance updates, logistical constraints). The product inside remains strictly identical in composition and quality. The photos on the site illustrate the product and may not reflect the most recent packaging.

In line with our terms and conditions of sale, images are shown for guidance only and are not contractually binding.

Orders & Payment

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Which payment methods do you accept?

We accept all major secure payment methods: Credit and debit card (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay. All transactions are protected by SSL encryption to keep your banking details secure.

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Can I change or cancel my order?

Yes, provided you act quickly. If your order has not yet shipped, contact our customer service team as soon as possible and we will do what is needed to change or cancel your order. Once shipped, an order can no longer be changed, but you can make a return on receipt.

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A product is out of stock, what should I do?

Our best sellers are restocked regularly. If an item is temporarily unavailable, you can sign up for the back-in-stock notification directly on the product page. You will be notified by email as soon as the product is available again.

Returns & Refunds

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What is your returns policy?

You have 14 days after receiving your order to return a product. The item must be in its original condition, unused and in its original packaging. Return costs are payable by the customer, except in the case of a faulty product or an error on our part.

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How do I make a return?

To make a return, contact our customer service team with your order number and the reason for the return. Our team will send you the return instructions along with the shipping address. We recommend using a tracked shipping method to guarantee your parcel arrives safely.

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When will I be refunded?

Refunds are processed within 5 to 10 working days of your return being received and checked. The amount will be credited to the payment method used for your order. You will receive a confirmation email as soon as the refund has been processed.

Warranty & Customer Service

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Are my products covered by a warranty?

Yes, all our products come with a 14-day warranty from the date of receipt. If you find a manufacturing defect or the product does not match its description, we will arrange an exchange or a full refund. Contact us with a photo of the product and your order number.

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How do I contact customer service?

Our team is here to help! You can reach us in several ways:

  • Through our contact form
  • By email at the address shown on our contact page

We aim to answer every enquiry within 24 to 48 working hours.

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I received a damaged product, what should I do?

We are sorry for the inconvenience. If you receive a damaged or faulty product, contact our customer service team immediately attaching photos of the product and the packaging. We will arrange a replacement or a full refund as quickly as possible, at no extra cost to you.

Our advice articles

Find our beauty guides and tips on the blog