Shipping policy

Shipping Policy — ORVOVA

Last updated: 08/02/25

Delivery zones

We ship to mainland France, French overseas territories (DOM-TOM), Europe and internationally

Delivery zones and rates

  • Mainland France: Free shipping — 7 to 12 business days
  • Europe (EU): €4.99 — 7 to 12 business days
  • Switzerland / Norway: €6.99 — 7 to 15 business days
  • French overseas territories (DOM-TOM): €11.99 — 20 to 90 business days
  • Africa / Maghreb: €9.99 — 20 to 90 business days

Customs duties, taxes and overseas dock dues

The prices displayed on our website are in euros, inclusive of French taxes. However, depending on your country or territory of destination, additional taxes and duties may apply upon receipt of your parcel:

  • French overseas territories (Guadeloupe, Martinique, Réunion, French Guiana, Mayotte): these territories have their own tax regime. Your parcel may be subject to octroi de mer (dock dues), local VAT and/or customs duties. These charges are set by local authorities and are entirely borne by the recipient. ORVOVA has no control over these amounts and cannot estimate or refund them.
  • Switzerland, Norway and non-EU countries: customs duties and import taxes may be charged by your country's customs authorities. These charges are borne exclusively by the customer.
  • Africa / Maghreb: customs clearance fees, import taxes and local VAT may apply. These charges vary by country and are entirely borne by the recipient.
  • European Union: thanks to the IOSS (Import One-Stop Shop) system, VAT is prepaid at the time of ordering for intra-EU shipments below €150. No additional customs charges should apply.

Important: by placing an order, the customer acknowledges having read these conditions and accepts that any customs duties, import taxes, dock dues or clearance fees are borne exclusively by them. Refusal to pay these charges resulting in the return of the parcel does not entitle the customer to any refund of shipping costs. The non-collection of a parcel held at customs does not constitute grounds for withdrawal.

Shipment from our partners

ORVOVA works with logistics partners and suppliers. Depending on the product and availability, your order may be shipped from different warehouses, including internationally.
This may result in longer delivery times than those of a shop shipping from France.

Processing times (preparation)

Orders are generally prepared within 1 to 5 business days (excluding weekends and public holidays).

Estimated delivery times (after shipment)

Times vary according to the carrier, the period and the logistics route:

  • Standard delivery (France): 7 to 14 business days (estimate)
  • During peak periods (sales/holidays), or in the event of checks/logistics issues: delays may occur.

✅ Maximum delivery commitment: except in exceptional cases beyond our control (force majeure), delivery will take place no later than 30 calendar days from order confirmation.
If this period is exceeded, you may contact us to cancel the order and obtain a refund in accordance with applicable regulations.

Parcel tracking

When tracking is available, you will receive an email with the tracking link.
⚠️ Tracking may take 3 to 7 days to update after shipment (initial scans may be delayed).

Multiple shipments

If your order contains several items, they may be shipped separately (different stock/warehouses). You will receive the associated tracking information when available.

Delivery address

The customer is responsible for the information provided (name, address, postcode, entry code, etc.).
In the event of an incorrect/incomplete address resulting in a return or non-delivery, reshipping may incur additional charges.

Parcel marked "delivered" but not received

If the tracking indicates "delivered" but you have not received anything, contact us within 72 hours at contact@orvova.fr.
We will open an investigation with the carrier. Depending on the information provided by the carrier (proof of delivery), a solution will be proposed on a case-by-case basis.

Damaged parcel

Contact us within 48 hours of receipt with photos/videos (parcel + product) at contact@orvova.fr for processing.

Delays beyond our control

ORVOVA cannot be held responsible for delays due to external events (logistics peaks, strikes, weather, inspections, transport disruptions, etc.). We nevertheless do our utmost to assist you and track your delivery.